RCLAWNMOWERS WARRANTY POLICY
Warranty Period
1All lawnmowers purchased from us include a 1-year or 300-hour warranty (whichever comes first).
This warranty covers manufacturing defects and faulty parts under normal use. The warranty period starts from the date of purchase, with proof of purchase (e.g., invoice or receipt) required for validation.
Warranty Remedy
Warranty Exclusions
Customers are responsible for following proper use and maintenance instructions. The warranty does not cover:
Damage caused by misuse, abuse, alteration, improper assembly, improper adjustment, neglect, or accidents.
Damage caused by using non-original manufacturer parts (if they lead to premature wear or failure). “Non-original manufacturer parts” refer to parts not produced by rclawnmowers or its officially authorized cooperative manufacturers; parts with rclawnmowers’ official logo and verifiable anti-counterfeiting code are deemed original.
Damage from installation or use of parts, accessories, or modifications not approved by the manufacturer.
Wear-and-tear or periodic wear of consumable parts (e.g., blades, belts, filters, tires, batteries, etc.) — these are not covered under warranty but may be purchased separately.
Damage from using non-new fuel or improper storage when the product is not in use.
Damage from using gasoline blends containing more than 10% ethanol.
Warranty Claims
Contact an authorized service provider or our support team via Alex@rclawnmowers.com.
Provide proof of purchase (invoice/receipt), product serial number, and a detailed description of the defect.
In some cases, customers may need to ship the product to and from the authorized service location (e.g., service center in China). Return shipping costs and risks are the responsibility of the customer.
Warranty service must be performed by an authorized representative of the manufacturer.
Note
Welcome to rclawnmowers.com! We want to make your shopping easy. Check our Refund and Returns Policy to learn how to return items. For shipping details, visit our Shipment and Delivery page. For payment methods, refer to our Payment Method page. For import tax details, read our Custom Import Tax to learn about extra charges. If you have questions, contact our customer service team via Alex@rclawnmowers.com or +86-13853796097.
